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MacOS version
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Commvault supports MacOS 10.9 through 11.x.
Please see https://documentation.commvault.com/commvault/v11_sp20/article?p=2968.htm for a full list of system requirements including special considerations for MacOS Mojave (10.14) and Catalina (10.15).
Permissions on your computer
Commvault installation must be run from the Terminal command line with root access. This most likely means using 'sudo' from an Administrator account.
If your system is supported by ITCS (formerly CSS), you will probably need ITCS assistance to install Commvault.
If you have Administrator account, you can find Terminal under Applications → Utilities. You can verify you have root access by opening a Terminal window and running the command 'sudo -l' - it will prompt for your own password, then show any permissions:
Sorry, user username may not run sudo.
or
User username may run the following commands on this host:
(ALL) ALL
Software and configuration
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You will need to download two things to your Mac:
- Please see the UCBackup Commvault Software page for instructions on downloading the Commvault software.
- When you sign up for UCBackup, we will set up your access to Commvault and send you a file named 'default.xml' which is customized for you.
Network
You must be connected to the UC Berkeley campus network or VPN to install and use Commvault.
All connections are initiated on the client side, so for most people no firewall changes are necessary. If you are one of the few customers with an outgoing firewall, your firewall administrator will need to allow the following access:
- From: All of your systems that will use the Commvault client agent software.
- To: Commvault servers:
- Host 128.32.249.85
- Host 192.58.221.138
- Network 128.32.15.32/27
- Network 192.107.102.160/27
- TCP Ports: 8403 through 8413
Preparing to install
The system to be backed up must either be on-campus or connected via VPN to configure Commvault. If neither of these is possible, please discuss your situation with UCBackup prior to installation.
Note: These steps assume you have downloaded both the software and your configuration file into your 'Downloads' folder.
- Go to Applications → Utilities and open a Terminal window. You will enter all commands in this window.
- Change to you Downloads folder:
cd Downloads - Expand the software package:
tar xf v11sp14_MacOS.tar - This should have created a new folder v11sp14_MacOS with the installation files. Copy your configuration file into this folder:
cp default.xml v11sp14/ - Change to the package folder:
cd v11sp14_MacOS
Installation
Launch the Commvault installer: sudo ./cvpkgadd
You will be prompted to enter your password, and then guided through the installation. You can use arrow keys to move between items on the screen.
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- If you have multiple network interfaces (such as an ethernet cable and wireless, or if you are using the GlobalProtect VPN) you will be prompted to select an interface; accept the default choice.
- The next two screens will prompt you to choose locations for the software and log files; the defaults should be okay in most cases.
- Next you will be prompted for the 'Client/Physical machine host name' - once again, the default choice should be okay.
- The next screen asks for Client Name. This name will be used to identify your computer in Commvault (if you have used our TSM/Spectrum Protect backup service, it is similar to the TSM 'node name'). The default setting is your computer name, which in many cases will be set to your system serial number. You can choose a more friendly name if you would like, but this name must be unique within Commvault so we recommend something that identifies you and/or your department.
- The software will be installed and the system will attempt to contact the Commvault server.
- You will be prompted for your Commcell login. In most cases, this will be your Calnet username (entered as CAMPUSusername) and passphrase. Warning: If ITCS is assisting with the installation, the customer/end user credentials must be entered, not those of the ITCS team member.
Enter your CommCell user account detailsCommCell user name: CAMPUSusernameCommCell password: ******
If there is a place for an AuthCode, leave it blank. - Your computer will be registered with the Commvault server. This can take a few minutes, but should eventually show 'Installation completed successfully'
Security settings
If you are running MacOS 10.14 or newer, you must grant Full Disk Access permissions to Commvault.
In most cases, you can set this through System Preferences (under the menu). Administrator permissions are required to change settings.
- Open System Preferences and navigate to Security and Privacy → Privacy
- On the left side of the display, find and click on Full Disk Access. If you do not see Full Disk Access, you may be running an older MacOS version.
- On the right side, ensure the check box for 'cvlaunchd' is selected. You may need to first click the lock at the bottom of the window to be able to make changes.
Next steps
Backups should run automatically. If you wish to configure your include/exclude policies, you should be able to manage your system as soon as installation is complete - see Using the Commvault Command Center. If you are already logged in to the Command Center, you may need to log out and back in to see the new system.
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If you have problems during installation, please contact us at ucbackup-ticket@berkeley.edu
Is your Mac up to date with the latest version of the Mac operating system? Is it using the version required by a product that you want to use with your Mac? Which versions are earlier (older) or later (newer, more recent)? To find out, learn which version is installed now.
If your macOS isn't up to date, you may be able to update to a later version.
Which macOS version is installed?
From the Apple menu in the corner of your screen, choose About This Mac. You should see the macOS name, such as macOS Big Sur, followed by its version number. If you need to know the build number as well, click the version number to see it.
Which macOS version is the latest?
These are all Mac operating systems, starting with the most recent. When a major new macOS is released, it gets a new name, such as macOS Big Sur. As updates that change the macOS version number become available, this article is updated to show the latest version of that macOS.
If your Mac is using an earlier version of any Mac operating system, you should install the latest Apple software updates, which can include important security updates and updates for the apps that are installed by macOS, such as Safari, Books, Messages, Mail, Music, Calendar, and Photos.
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| macOS | Latest version |
|---|---|
| macOS Big Sur | 11.3 |
| macOS Catalina | 10.15.7 |
| macOS Mojave | 10.14.6 |
| macOS High Sierra | 10.13.6 |
| macOS Sierra | 10.12.6 |
| OS X El Capitan | 10.11.6 |
| OS X Yosemite | 10.10.5 |
| OS X Mavericks | 10.9.5 |
| OS X Mountain Lion | 10.8.5 |
| OS X Lion | 10.7.5 |
| Mac OS X Snow Leopard | 10.6.8 |
| Mac OS X Leopard | 10.5.8 |
| Mac OS X Tiger | 10.4.11 |
| Mac OS X Panther | 10.3.9 |
| Mac OS X Jaguar | 10.2.8 |
| Mac OS X Puma | 10.1.5 |
| Mac OS X Cheetah | 10.0.4 |